Front Office Associate (QP: THC/Q0102)
Tourism and Hospitality
Workforce demand within the hospitality sector in India is projected at: 28 lakhs for restaurants, 41 lakhs for hotels, 3 lakhs for the travel trade segment, and 27 lakhs for the tourism sector, by the year 2022. Some of the key employment opportunities in hotels and restaurants include functions of food and beverage services, front office staff, housekeeping etc.
The course shall equip the successful trainees with requisite skills and knowledge to work efficiently and courteously while welcoming guests at hotels and restaurant. On completion of the course, the successful trainees shall be proficient with planning of availability of rooms, recording guest details for registration, allotting rooms, dealing with payments, resolving guest service issues and maintaining standard etiquette and hospitable conduct.
Desirable Personal Traits:
· Patient, courteous and polite
· Strong inter-personal skills
· Action-oriented and problem-solving abilities
· Good communication skills
Job Prospects:Front Office Associate, Receptionist, Guest Service Associate, Customer Service Executive, etc.
150 hours of Internship with leading hotels and restaurants in the hospitality industry
Assessment and Certification:
Continuous assessment is carried out by the Training Service Provider and final assessment by an independent assessor, assigned by the Sector Skill Council. Certificate will be issued by Government of Kerala and the Sector Skill Council, to successful trainees.
· Students enrolled in Plus One in any stream/ Students enrolled in 1st year of Bachelor’s Degree course in any stream;
· Students who have successfully completed ‘Aptitude Test’ and ‘Personal Interview