Technical Support Executive-Non Voice (QP: SSC/q7201)
India is the world’s largest sourcing destination for the information technology (IT) industry,and employs about 1 Crore Indians and continues to contribute significantly to the social and economic transformation in the country. The Business Processing Management (BPM) sector within IT/ITeS industry, grew at a rate of 25% between 2000 and 2013 (over 3-4 times higher than the global IT-BPM spend), and is estimated to expand at a rate of 9.5% to reach Rs. 19,200 Crores by 2020.
The course will equip the successful trainees with the requisite knowledge and skills to resolve queries and customer cases over web-chat/e-mail. On successfully completing the course, the successful trainees will be able to remotely deal with basic service requests and incidents at the IT helpdesk, provide data or information in standard formats and make decisions about referring complex queries to senior technicians.
Desirable Personal Traits:
· Basic Computer literacy
· Good oral and written communication skills
· Problem solving and decision making abilities
· Strong Interpersonal skills
Job prospects: In the IT/ITeS industry as Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Consultant
150 hours of Internship with leading IT/ITeS companies
Assessment and Certification:
Continuous assessment is carried out by the Training Service Provider and final assessment by an independent assessor, assigned by the Sector Skill Council. Certificate will be issued by Government of Kerala and the Sector Skill Council, to successful trainees.
· Students enrolled in 1st year of Bachelor’s Degree course in any stream;
· Students who have successfully completed ‘Aptitude Test’ and ‘Personal Interview