Technical Support Executive-Voice

 

Technical Support Executive-Voice (QP: SSC/Q7202)

Sector:

ITeS

Industry Highlights:
India is the world’s largest sourcing destination for the information technology (IT) industry, and employs about 1 Crore Indians and continues to contribute significantly to the social and economic transformation in the country. The Business Processing Management (BPM) sector within IT/ITeS industry, grew at a rate of 25% between 2000 and 2013 (over 3-4 times higher than the global IT-BPM spend), and is estimated to expand at a rate of 9.5% to reach Rs. 19,200 Crores by 2020. This growth in the BPM sector is expected to contribute towards increased job opportunities in the sector.

 

Course Highlights:

The course will equip the successful trainees with the requisite knowledge and skills to resolve queries and customer cases over telephonic conversations.  On successfully completing the course, the candidtate will become proficient in dealing with basic service requests and incidents at the IT helpdesk to remotely deal with the customer queries and will learn to plan and manage work to meet required standards on time.

 

Desirable Personal Traits:

·         Good oral and written communication skills

·         Strong Interpersonal skills

·         Problem solving and decision making abilities

·         Customer-centric

 

Career Options:

Job prospects: In the IT/ITeS industry as Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative

 

Internship:
150 hours of internship with leading IT/ITeS companies

Assessment and Certification:

Continuous assessment is carried out by the Training Service Provider and final assessment by an independent assessor, assigned by the Sector Skill Council. Certificate will be issued by Government of Kerala and the Sector Skill Council, to successful trainees.

Eligibility:

·         Students enrolled in 1st year of Bachelor’s Degree course in any stream;

·         Students who have successfully completed ‘Aptitude Test’ and ‘Personal Interview’


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