Healthcare Front Office Management

Healthcare Front Office Management is distinguished by its demanding role within the healthcare sector, requiring a profound understanding, strong communication, organizational and time management skills, alongside conflict resolution abilities. This program equips students with both theoretical knowledge and practical skills to navigate daily challenges effectively. Emphasizing traits such as calmness, compassion, and resourcefulness, students learn to display empathy towards patients, bystanders, and relatives. The curriculum underscores the importance of developing soft skills, interpersonal abilities, personal grooming, and computer literacy, complemented by essential medical knowledge to ensure client and management satisfaction. Through a one-month personal contact program featuring case studies, practical training, role plays, and interpersonal skills development, followed by a two-month internship at healthcare organizations, students gain invaluable real-world experience and refine their skills to meet evolving industry demands.

Program Outcome:

The course will provide the students with sound knowledge of:

1. Understanding of healthcare organizations' purpose, structures, and operations, including hospitals, alongside an emphasis on personal hygiene, grooming, and essential interpersonal and communication skills.
2. Comprehensive knowledge spanning human anatomy, physiology, diagnostic procedures, and treatment methodologies, complemented by proficiency in Hospital Management Information Software, EMR/HER systems, and basic computer and typing skills.
3. Insight into healthcare policies and laws, coupled with exposure to Quality Assurance and Management Practices, Customer Service Excellence, and Feedback Management, prepares candidates for diverse roles such as Front Office Executive, Billing Staff, Guest Relations Executive, or Public Relations Officer upon course completion.